Frequently asked questions

Answers about the demo building, onboarding, money, data protection and using the app on your phone.

Demo building

What is the demo building?

A public building with thirty flats and six months of real activity — finances, invoices, votes, assemblies, fault reports and the maintenance calendar. It opens with one click, no account and no install.

Why can't I add or delete anything in the demo?

The demo is shared by all visitors, so it is locked for changes: you can see the buttons, but they are disabled. That way you always see a tidy building, not other people's experiments.

How do I try it with my own data?

Book a presentation — we walk through your building with your floor areas and point value. After we agree, we set up the building and send invitations to residents.

Do demo data mix with real buildings?

No. The demo is a separate building, isolated like any other — residents of one building never see another.

Onboarding and accounts

How does a building get started?

Get in touch, we agree on a package and payment, and we create the building and enter the basics. There is no self-service sign-up — every account starts with an invitation.

Why can't I register on my own?

Because an account in a building means access to its finances. Accounts are created by invitation only, so it is always clear who is in the building and with which role.

Who assigns the manager and president roles?

We do, at the building's request. The manager role grants the right to enter financial data and publish documents, so it is not available by self-service.

How do residents get accounts?

At the manager's request we send invitations to residents' e-mail addresses. Clicking the link, a resident sets a password and is immediately tied to their unit and role.

Money and the law

Can maintenance be paid through the app?

No. The application keeps records; it does not take money. Residents pay as they always have — into the building's shared account — and the manager records the payment here.

How is the monthly charge calculated?

Net floor area × coefficient × point value. The coefficient is 1 for apartments and business premises and 0.5 for non-residential parts such as garages, as Article 16 of the Law prescribes. The point value may not fall below €0.20.

What does the software do about debtors?

It counts the months of arrears for each apartment and warns when one passes three months, because at that point the law gives the manager eight days to start enforcement. A case is opened in the app and remains as a record.

Do residents really see every expense?

Yes, and that is deliberate. Article 21 of the Law gives every owner the right to inspect how funds are spent. Here nobody has to ask for that right specially.

Data and privacy

Who can see my building's data?

Only members of that building. The separation is enforced in the database itself, row by row — not in the application — so even a bug in the app cannot show someone else's building.

Are debtors' names visible?

Arrears are shown by apartment label, and showing names is a building setting. The assembly decides how far transparency goes.

Is the data protected by law?

Data is processed in line with Montenegro's Personal Data Protection Act and the European General Data Protection Regulation. Details are in the Privacy Policy.

Can I ask for my data to be deleted?

You can. Data the building must keep by law (such as records of charges and payments) stays in the building's books, but your personal account and the content you entered are deleted on request.

Devices and language

Do I need to install an app?

No. It opens in a browser, on a phone or a computer. You can add it to your phone's home screen and it behaves like a real app, with its own icon.

Do notifications work on iPhone?

They do, but only once the app is added to the home screen — that is an iOS limitation, not ours. The app walks you through that step.

What about residents who don't use a smartphone?

The manager can still enter everything on their behalf, and notices can be printed. A building does not stop because of one resident without a phone.

Which languages does it support?

Montenegrin and English, with a switch in the header. Dates, amounts and plurals adapt to the language.

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